How to Top Up Your eSIM Plan When You Run Out of Data
Using up all your data before the end of a trip is a common situation, especially if you've used navigation, shared photos or made video calls more than planned. The good news is this is fixed in under a minute, with no need to reinstall the eSIM.
The top-up feature exists exactly for this situation — you buy additional data for your existing, already active eSIM line.
What a top-up is and how it differs from a new plan
A top-up is an additional amount of data added to your already installed and active eSIM line. Unlike buying a brand new plan, a top-up doesn't require a new QR code or new installation — you keep using the same line already on your phone.
How to buy a top-up from the dashboard
Log in to your GoConnect account, open the overview of your eSIM plans, and next to the active line running low on GB you'll find a top-up option. After paying by card, the extra GB is added automatically to the existing line within a few minutes.
- Log in to the dashboard with the same account used for the original plan
- Find the active eSIM line in the overview
- Choose the amount of top-up data
- Pay by card and wait for confirmation
Do you need to scan the QR code again
No. The top-up is added to the profile already installed on the phone. There's no need to go through scanning or installation again — you simply keep using the internet as before, with extra GB available.
How quickly the top-up activates
In most cases the extra data is visible on the dashboard and ready to use immediately after successful payment. If the internet still doesn't appear after a few minutes, restarting the phone usually solves it.
What if the plan has fully expired
A top-up only works while the line is still active and valid. If the plan has fully expired by date (not just run out of GB), you may need to buy a completely new plan instead of a top-up — check the status on your dashboard before purchasing.
Frequently asked questions
Does a top-up require a new QR code?
No, a top-up is added directly to your existing, already installed eSIM line.
How fast does extra data appear after payment?
Usually immediately, within a few minutes of a successful transaction.
Can I buy a top-up from my phone without a computer?
Yes, the dashboard is fully responsive and works in a mobile browser.
What if my plan has fully expired by date?
Then you'll need to buy a new plan instead of a top-up; check the line status on your dashboard.