Guides and agencies: preparing a whole Hajj group for internet
Agencies and guides organising group trips for Hajj or Umrah carry extra responsibility – travellers often have no experience with eSIM technology or travel in general.
A few steps taken in advance can significantly reduce the number of questions and issues during the trip itself.
Why preparing a group differs from an individual traveller
On group trips, the guide is often the first person travellers turn to when something doesn't work, including internet issues.
If all travellers already know how to activate their eSIM, the guide can focus on organising the rites instead of technical support.
Steps before departure
- Send travellers instructions for checking their phone (*#06# for EID)
- Recommend buying and activating the eSIM a few days before travel
- Organise a short meeting or call explaining activation
- Prepare a list of common questions and answers for travellers
What to prepare for travel day
- Support contact for technical issues (WhatsApp +387 62 862 577)
- Instructions for travellers to enable data roaming after landing
- A reminder to check the QR code in their account if lost
- A communication plan within the group via a shared WhatsApp group
The guide's role during the stay
The guide can help older travellers or those less familiar with technology check that their internet works correctly.
It helps to agree in advance on times and places to check that everyone is successfully connected, especially on the first day.
Benefits for agencies who standardise this
- Fewer questions and issues during the trip
- Travellers feel more secure knowing they're prepared in advance
- Easier communication with the whole group during the rites
- A more professional impression with returning and new clients
Frequently asked questions
Should the agency buy eSIMs for all travellers?
Not necessary – it's enough for the agency to give clear instructions, while travellers buy and activate their own plan before travel.
What if a traveller has an older phone without eSIM support?
That traveller should be alerted in advance to check their phone and consider an alternative solution if needed.
How are technical questions handled during the trip?
Support (WhatsApp +387 62 862 577) is available for questions, and the AI chat works 24/7 for quick answers.
Is it better for all travellers to have the same plan?
It's recommended, as it makes coordination easier and reduces differences in experience within the group.